Billing & Plans

OpenBoxes Lift offers three plans designed for different scales of operation. You can manage your subscription, payment methods, and invoices from the Billing section of the portal.

Plan Comparison

Feature Shared Dedicated Enterprise
Monthly price $89/mo $899/mo Custom pricing
Users Up to 10 Up to 50 Unlimited
Storage 10 GB 100 GB Custom
Database Shared (isolated schema) Dedicated instance Dedicated cluster
Uptime SLA 99% 99.5% 99.9%
Support Chat-based (48h response) Chat + priority (24h response) Priority (4h response) + dedicated CSM
SSO Built-in Keycloak Built-in + external OIDC Built-in + OIDC + SAML
Backups Weekly Daily (30-day retention) Daily (90-day retention) + on-demand
Custom subdomain Yes Yes Yes
IP allowlisting --- --- Yes
Audit logs --- --- Yes
Dedicated cluster --- --- Yes

Choosing the Right Plan

Shared --- Best for Small Teams

Ideal for organizations with fewer than 10 users getting started with OpenBoxes. You get your own isolated database schema on shared infrastructure, keeping costs low while maintaining data separation.

Dedicated --- Best for Growing Organizations

For teams that need more capacity, faster performance, and higher availability. Your OpenBoxes instance runs on its own dedicated database, giving you better performance isolation and daily backups.

Enterprise --- Best for Large Organizations

For organizations with strict compliance requirements, large user bases, or the need for advanced security features. Includes everything in Dedicated plus SAML SSO, audit logging, IP restrictions, and a dedicated account manager.

Upgrading Your Plan

To upgrade:

  1. Go to Billing in the portal sidebar
  2. Click Change Plan
  3. Select your new plan
  4. Review the pricing change
  5. Click Confirm Upgrade

What Happens When You Upgrade

  • Immediate effect --- Your new plan features are available right away
  • Prorated billing --- You are only charged the difference for the remainder of your current billing period
  • Data preserved --- All your OpenBoxes data carries over. Nothing is lost during an upgrade.
  • Shared to Dedicated --- Your data is migrated from the shared database to a dedicated instance. This migration typically takes 15-30 minutes during which your instance is briefly unavailable.
  • New limits apply --- User limits, storage, and other quotas update to match your new plan

Downgrading Your Plan

To downgrade:

  1. Go to Billing in the portal sidebar
  2. Click Change Plan
  3. Select a lower-tier plan
  4. Review any adjustments needed (see below)
  5. Click Confirm Downgrade

Before You Downgrade

Make sure your current usage fits within the lower plan's limits:

  • Users --- If you have more users than the lower plan allows, you need to remove users first
  • Storage --- If your storage exceeds the lower plan's limit, you need to reduce your data first

The portal will warn you about any conflicts before processing the downgrade. Downgrades take effect at the end of your current billing period.

Payment Methods

Lift accepts the following payment methods:

  • Credit/debit cards --- Visa, Mastercard, American Express
  • ACH bank transfers --- [Enterprise] (invoiced billing)

Adding or Updating a Payment Method

  1. Go to Billing > Payment Methods
  2. Click Add Payment Method or Update next to an existing one
  3. Enter your card details
  4. Click Save

Your payment information is securely processed and stored by Stripe. Lift never sees or stores your full card number.

Invoices

Invoices are generated on the first of each month and are available in the portal:

  1. Go to Billing > Invoices
  2. Click on any invoice to view details
  3. Click Download PDF for your records

Invoices are also emailed to the account's billing contact.

Failed Payments

If a payment fails, here is what happens:

Day Action
Day 0 Payment fails. You receive an email notification.
Day 3 First retry. Another notification is sent.
Day 7 Second retry. Warning that service may be affected.
Day 14 Final retry. If payment still fails, your instance is suspended.
Day 30 Account marked for deletion. You receive a final notice with 14 days to resolve.

A suspended instance means:

  • Your OpenBoxes instance is stopped and inaccessible
  • Your data is preserved and not deleted
  • Portal access remains active so you can update payment methods
  • Service resumes immediately once payment is resolved

Cancellation

To cancel your subscription:

  1. Go to Billing > Subscription
  2. Click Cancel Subscription
  3. Select a reason (optional but appreciated)
  4. Confirm the cancellation

After Cancellation

  • Your account remains active until the end of your current billing period
  • You can continue using OpenBoxes until then
  • After the period ends, your instance is stopped
  • Your data is retained for 30 days after cancellation
  • You can reactivate your account within those 30 days and pick up where you left off
  • After 30 days, your data is permanently deleted

Data Export

Before cancelling, you can export your data from within OpenBoxes. We recommend exporting everything you need before your subscription ends.

Enterprise Billing

[Enterprise] accounts receive custom pricing and can opt for:

  • Annual billing with a discount
  • Invoice-based payment (NET 30) via ACH or wire transfer
  • Custom contract terms negotiated with your account manager

Contact your dedicated Customer Success Manager or email sales@openboxes.cloud for Enterprise billing inquiries.